Contact Us

Primary Support

For account help, billing questions, technical support, or accessibility issues, email support@dollfactory.ai. Content complaints, removal requests, and appeals should use the dedicated contacts below.

Company

Merchant Name: Velika Ventures LLC.

City: Erie.

State/Province: Pennsylvania.

Country: United States.

Contact Info: support@dollfactory.ai.

Please include your Forge account email, relevant URLs, screenshots, transaction IDs, or job IDs when available so we can investigate quickly.

Billing Issues

If you'd like to cancel your subscription and not to be billed again, or for any billing questions including refunds on a case-by-case basis, please contact our billing partner, CCBill via phone 1.888.596.9279, or email at consumersupport@ccbill.com.

Complaints

For all complaints, please contact us through complaints@dollfactory.ai. Complaints will be reviewed and resolved within five (5) business days. That resolution will then be communicated to the Complainant. Appeals or requests for any decision made should be presented, again, to appeals@dollfactory.ai.

Appeals

If you have been depicted in any content and would like to appeal removal of such content, please notify us by email appeals@dollfactory.ai. If there should be disagreement regarding an appeal, we will allow the disagreement to be resolved by a neutral party, with any associated costs to be covered by the merchant.